Shipping & Returns

         

Shipping                           

1. Orders are processed within 3 business days after payment confirmation.

2. Delivery is carried out to the address specified by the customer via courier services or postal services.

3. Shipping costs and estimated delivery times are displayed at checkout and depend on the destination region.

4. The store is not responsible for shipping delays caused by external factors such as customs processing, weather conditions, or courier delays.

5. If an incorrect address is provided by the customer, the store is not liable for undelivered orders.
    

Returns & Exchanges

1. Customers may return or exchange items within 14 days of receiving the order, provided the items are unused and in their original packaging.

2. A return or exchange is possible if the product has a manufacturing defect or does not match the order.

3. To initiate a return or exchange, the customer must contact customer support at cloudroombuda@gmail.com .

4. Return shipping costs are the responsibility of the customer unless the return is due to an error on the store’s part.

5. Refunds are processed within 7 business days after the returned item is received and inspected.