FAQ

Order processing usually takes 3 business days after payment confirmation.😀

We offer standard and express shipping via courier services and postal services. Shipping options and costs are displayed at checkout.

Once your order has been shipped, you will receive a tracking number via email, which you can use to track your package.

If your order has not yet been shipped, you can request an address change by contacting our customer support at cloudroombuda@gmail.com.

You can return or exchange items within 14 days of receiving the order, provided they are unused and in their original packaging.

To initiate a return or exchange, please contact our customer support at cloudroombuda@gmail.com.

Return shipping costs are covered by the customer unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds are processed within 7 business days after we receive and inspect the returned item.

If you receive a defective or incorrect item, please contact our customer support immediately with photos of the product, and we will resolve the issue as soon as possible.

You can reach our customer support via email at cloudroombuda@gmail.com.